The British are great for not complaining which is why we endure the worst customer service in the world.

Rude in-attentive restaurant staff, vacant eyed shop assistants, curmudgeonly bus drivers and butter that wouldn’t melt in my mouth bankers are all common obstacles to a decent life.

Americans must get a shock to the system coming from a country where the customer comes first. And that’s before they’ve even met a London cabbie who takes the ‘scenic’ route to the hotel.

I saw Falling Down again recently featuring a disgruntled and heavily armed Michael Douglas taking the fight to the service industry. It warmed the cockles of my heart. To think we could improve service with the swing of a baseball bat.

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